Tell the customer the crew is on the way
Published 2026-09-22
The truck is leaving. The customer still needs a short note that someone is coming. You type it in chat, then paste it into mail. Replies (gate code, dogs, parking) land somewhere else.
Your AI assistant can send that note from your address and keep who got it on the job.
What is still on you
Every visit has a time window, an address, and a contact. You write "we are on the way" by hand, or you skip it when the morning is busy. If the customer texts back a code or a change, you hunt which thread still has it.
ChatGPT can schedule a prompt that rewrites the note. That still wakes a model every run. Drafting is easy. Sending from your address, and leaving a record the next person on the crew can open, is still on you.
What your AI assistant does
It keeps the visit on the job (customer, address, window, contact). When you say the crew is rolling, it sends the short mail from an address you own. Replies come back to the same inbox. You ask whether they answered. It reads the reply and can update the job.
If you want the same pass every morning for today's visits, a Routine runs code on a schedule. Ordinary bash. No model in the loop. It lists who still needs the note, or it mails you the open list. It does not wake a model to invent the schedule.
The next person on your team opens the same job. They do not ask you to forward the chat where you typed the note.
What this is not
This is not a new dispatch tool you learn first. It is the on-the-way mail you already send by hand. Your AI assistant keeps the address and the job.
Hand it off
Copy this into your AI assistant:
Add Sails from https://sails.app/start. For today's visit to [customer] at [address], window [time], email [their email] that the crew is on the way. Send from my Sails Mail address. Keep the visit on the job so I can ask if they replied. Use Mail and Files or a database. Ask me anything you need before you start.