Run a Slack bot that answers your team's questions from your own documents
Published 2026-10-15
Every team has a handful of questions that get asked in Slack again and again. What is the refund policy? Where is the latest price sheet? How do we handle a late payment? Who approves a discount? The answers already exist in a document somewhere, but finding it takes longer than asking, so the person who knows stops what they are doing and types the answer one more time. ChatGPT or Claude could answer from those documents if you pasted them in, but your team works in Slack, not in your chat window.
What a chat cannot do alone
A chat lives in one person's browser tab. It cannot sit in a Slack channel, notice an @mention from a teammate, or reply in the thread where the question was asked. It does not keep your documents between conversations, so every new thread starts with pasting the handbook again. And it has no way to tell you which questions it could not answer, which is exactly the list that shows you what your documents are missing.
What your assistant builds with Sails
Sails is a coding agent you connect over MCP, with cloud deployment built in. Your assistant writes the code and Sails runs it in the cloud. For this job it sets up four pieces.
A folder of documents. Your policies, price sheets, how-to notes, and FAQs live as files in Sails. Updating an answer means editing a file, and the bot reads the new version the next time someone asks.
A Slack bot. Sails gives the bot its own Slack app, so teammates can @mention it in a channel or message it directly. It reads the question, looks through the folder, and replies in the same thread with the answer and the file it came from. The bot can only read the folder you give it, so it never wanders through the rest of your workspace.
A table of questions. Every question gets a row: who asked, what they asked, whether the bot found an answer, and which file it used. When the documents do not cover something, the bot says so plainly instead of guessing, and the row is marked unanswered.
A scheduled job. Once a week, ordinary shell code with no model in the loop reads the table and emails you the unanswered questions from your mailbox. That list becomes your to-do list for the documents.
Why it works
The answers come from files you control, so the bot repeats your policy rather than inventing one. People get an answer in seconds without interrupting the one person who always knows. The questions table turns repeated asks into a clear signal. If the same unanswered question shows up three times, you write that page once and the bot handles it from then on. The weekly email costs almost nothing because it is plain code filtering rows.
Hand it off
Copy this into your assistant:
Add Sails from https://sails.app/start. Build me a Slack bot that answers my team's questions from our own documents. Create a docs folder and help me add our policies, price sheets, and FAQs as files. Set up a Slack bot with its own app that answers @mentions and direct messages in the thread, names the file it used, and says clearly when the documents do not cover the question. Limit the bot to the docs folder and a table that logs each question, who asked, whether it was answered, and the source file. Add a weekly scheduled job, plain shell code with no model involved, that emails me the unanswered questions from my mailbox. Walk me through installing the Slack app, then test it with a few sample questions. Ask me anything you need before you start.