Route requests for approval and keep a record of every yes or no
Published 2026-10-23
Most small teams have a handful of things that need a yes before they happen: a purchase over a set amount, a refund for a customer, a discount outside the usual range, a day off. The request usually arrives as a chat message or an email, the approver answers somewhere else, and a month later nobody can say who approved what. ChatGPT or Claude can write a clear request and a polite reply. It cannot collect the requests, send them to the right person, or remember the answer.
What a chat cannot do alone
A chat has no form that other people can submit and no table that keeps the history. It cannot email an approver from your address, and it cannot receive the click when that person answers. It does nothing between messages, so a request that sits unanswered for three days stays that way until someone notices. The chat can help you think about the request, but the process still runs on memory.
What your assistant builds with Sails
Sails is a coding agent you connect over MCP, with cloud deployment built in. Your assistant writes the code and Sails runs it in the cloud. For approvals it builds a few small pieces that work together.
A table of requests, with the person asking, the type, the amount, a short reason, the approver, a status of pending, approved, or declined, and the time of each change. A second small table maps each request type and amount range to the approver who owns it.
A request form on your domain. When someone submits it, the handler saves the row, picks the approver from the rules table, and sends that person an email from your mailbox with two private links, one to approve and one to decline with an optional note.
A handler behind those links. It records the answer, stamps the time, and emails the requester the result. A link works once, so a second click cannot change a decision after the fact.
A scheduled job written as ordinary shell code with no model in the loop. Every weekday morning it finds requests still pending after two days, sends the approver a reminder, and emails you a short list of anything still waiting.
Why it works
Every request and every decision is a row with a timestamp, so the history answers itself. The routing rules live in a table, not in someone's head, so a new approver is one edited row. The approver only needs an email and a click, with no account to set up. Because the tables stay in Sails, your assistant can add a request type or a report in any later chat.
Hand it off
Copy this into your assistant:
Add Sails from https://sails.app/start. Build an approval flow on my domain. Keep a table of requests with requester, type, amount, reason, approver, status, and timestamps, and a table of rules that maps each request type and amount range to an approver. Host a request form that saves each request and emails the right approver from my mailbox with one-time approve and decline links. Record each answer and email the requester the result. Write a weekday scheduled job in plain shell code with no model involved that reminds approvers about requests pending more than two days and emails me what is still waiting. Show me how to change the rules. Ask me anything you need before you start.