Sales
When you ask, and Monday morning
Quote follow-up
The quote is a file. It can send. Monday, did they sign.
Set up Quote follow-up on Sails. Hang onto this quote, send it, and tell me Monday if they signed. Use Files, Mail, Jobs, Records. Ask me anything you need before you start.
Operations
Every Monday morning
Monday briefing
What is overdue, who went quiet, what is due this week. Before they open the laptop.
Set up Monday briefing on Sails. Every Monday, tell me what is overdue, who went quiet, and what is due this week. Use Jobs, Mail, Slack, Records. Ask me anything you need before you start.
Sales
Daily, or when someone goes quiet
Stale follow-up
A lead, a bid, someone who said Friday. Follow-up leaves. It is logged.
Set up Stale follow-up on Sails. Follow up with anyone who went quiet, send it or hold it for me, and put it on the board. Use Mail, Records, Jobs. Ask me anything you need before you start.
Intake form
New job, change order, intake. It writes to a board. The next step is already there.
Set up Intake form on Sails. Put up a form for new work and keep every response on the board with a next step. Use Sites, Records, Mail. Ask me anything you need before you start.
Jobs board
Waiting, scheduled, in review, done. Your AI assistant updates it from mail and chat. It does not buy a CRM.
Set up Jobs board on Sails. Keep a board of the jobs. Waiting, scheduled, done. Update it when mail comes in. Use Records, Mail, Files. Ask me anything you need before you start.
Friday update
Read the week's files and the board. Write the status. Send it, or put it on a page.
Set up Friday update on Sails. Every Friday, write the client update from the files and the board, and send it. Use Files, Records, Mail, Sites, Jobs. Ask me anything you need before you start.
Client page
Files, status, the open questions. So "where is it?" has a link.
Set up Client page on Sails. Make a page for this client with the files, the status, and the open questions. Use Sites, Files, Records. Ask me anything you need before you start.
Invoice follow-up
See what is unpaid. Draft the reminder. Send it. Update the board.
Set up Invoice follow-up on Sails. Check unpaid invoices every weekday and follow up on anything past 30 days. Use Records, Mail, Jobs. Ask me anything you need before you start.
Slack lookup
Your AI assistant sits in Slack, finds the file, and answers from the files.
Set up Slack lookup on Sails. Sit in the channel. When someone asks if we still have it, find the file and answer. Use Slack, Files. Ask me anything you need before you start.
Renewal tracker
Insurance, software, the supplier contract. Flag them on Monday.
Set up Renewal tracker on Sails. Review renewals every Monday and flag anything in the next 90 days. Use Records, Jobs, Mail. Ask me anything you need before you start.
Team handoff
Office manager, partner, bookkeeper. Same files, same board, same jobs. Not "forward me the chat."
Set up Team handoff on Sails. Put this where the rest of the team can open it. I should not have to forward the chat. Use People, Files, Records. Ask me anything you need before you start.
Operations
Overnight, then morning
After-hours intake
Someone fills the form at 9pm. The record is there. Morning already drafted the reply.
Set up After-hours intake on Sails. If someone fills the form after hours, have the record and a draft reply ready in the morning. Use Sites, Records, Jobs, Mail. Ask me anything you need before you start.
Sales
When a lead arrives
New-lead reply
A new lead comes in. The first reply leaves. The row is on the board.
Set up New-lead reply on Sails. When a new lead comes in, send the first reply and put them on the board. Use Mail, Records, Sites, Jobs. Ask me anything you need before you start.
Meeting prep
Before the call, the last quote, the notes, and the open questions are in one place.
Set up Meeting prep on Sails. Before this call, pull the last quote, the notes, and what is still open. Use Files, Records, Mail. Ask me anything you need before you start.
Bid tracker
Every bid has a status. What went out, what is waiting, what died.
Set up Bid tracker on Sails. Keep a board of the bids. Tell me which ones are waiting and which went quiet. Use Records, Files, Mail. Ask me anything you need before you start.
Clients
When the scope changes
Change order
They asked for extra work. Write it down, send it, wait for a yes.
Set up Change order on Sails. Write this change order, send it, and mark it waiting until they say yes. Use Files, Mail, Records, Sites. Ask me anything you need before you start.
Clients
When something needs a yes
Approval request
A proof, a plan, a finish. Send it. Collect the yes. File it.
Set up Approval request on Sails. Send this for approval, catch the yes, and file the decision. Use Mail, Files, Records, Sites. Ask me anything you need before you start.
Clients
After a job closes
Review request
The job is done. Ask for the review. Log who got the ask.
Set up Review request on Sails. When a job is done, ask for a review and note that we asked. Use Mail, Records, Jobs. Ask me anything you need before you start.
Site recap
After the visit, the notes become a file. The client can have a copy.
Set up Site recap on Sails. Turn these visit notes into a recap, send it, and keep it on the job. Use Files, Mail, Records. Ask me anything you need before you start.
Operations
Every afternoon
Appointment reminder
Tomorrow's appointments get a reminder. No one has to remember to send it.
Set up Appointment reminder on Sails. Every afternoon, remind tomorrow's appointments and mark that we sent it. Use Jobs, Mail, Records. Ask me anything you need before you start.
Operations
The night before
Job packet
Tomorrow's job in one place. Address, files, notes, what to bring.
Set up Job packet on Sails. The night before a job, put the address, files, and notes in one packet. Use Files, Records, People, Jobs. Ask me anything you need before you start.
Daily close-out
End of day. What shipped, what slipped, what is first tomorrow.
Set up Daily close-out on Sails. At the end of the day, tell us what shipped, what slipped, and what is first tomorrow. Use Records, Mail, Slack, Jobs. Ask me anything you need before you start.
Inbox triage
The inbox is a pile. Sort it. Draft the replies. Flag what needs a person.
Set up Inbox triage on Sails. Every morning, sort the inbox, draft the easy replies, and flag what needs me. Use Mail, Records, Jobs. Ask me anything you need before you start.
Callback list
People who asked to be called back. The list stays. Monday, who is still waiting.
Set up Callback list on Sails. Keep the callback list and tell me each morning who is still waiting. Use Records, Mail, Jobs. Ask me anything you need before you start.
Deposit reminder
The job is booked. The deposit is not in. Send the reminder.
Set up Deposit reminder on Sails. Check for missing deposits and follow up on anything that has not come in. Use Records, Mail, Jobs. Ask me anything you need before you start.
Money
When payment arrives
Paid invoice
Payment landed. Mark it paid. Start the next step.
Set up Paid invoice on Sails. When a payment comes in, mark it paid and start the next step. Use Records, Mail, Jobs. Ask me anything you need before you start.
End-of-day notes
What happened today, for the person who opens it tomorrow.
Set up End-of-day notes on Sails. At the end of the day, write what happened and leave it for whoever opens it tomorrow. Use Files, People, Slack, Jobs. Ask me anything you need before you start.
Who is on what
A simple board of who has which job. Your AI assistant keeps it current.
Set up Who is on what on Sails. Keep a board of who is on what, and update it when the work moves. Use Records, People, Slack. Ask me anything you need before you start.
Sales
When someone asks how much
Price request
They asked how much. You said you would send a number. It is still in the chat.
Set up Price request on Sails. When someone asks how much, write the number, send it, and put it on the board. Use Files, Mail, Records. Ask me anything you need before you start.
Sales
A few days after an estimate
Ghosted estimate
You sent the number. They went quiet. You keep meaning to ping them.
Set up Ghosted estimate on Sails. Find estimates that went quiet and follow up, or hold the send for me. Use Mail, Records, Jobs. Ask me anything you need before you start.
Sales
After a missed appointment
No-show follow-up
They did not show. You are still the one who has to write the note.
Set up No-show follow-up on Sails. When someone no-shows, mark it, send a follow-up, and offer a new time. Use Mail, Records, Jobs. Ask me anything you need before you start.
Sales
After a walkthrough
Walkthrough recap
You walked the job. The notes are in your phone. They need a recap before they forget.
Set up Walkthrough recap on Sails. Turn these walkthrough notes into a recap, send it, and keep it on the job. Use Files, Mail, Records. Ask me anything you need before you start.
Clients
When they ask, or every Friday
Status again
They asked where things stand. Third time this week. You answer from memory.
Set up Status again on Sails. When a client asks for status, answer from the board and the files, and send it. Use Records, Files, Mail. Ask me anything you need before you start.
Send it again
They lost the file. You know you sent it. You still have to find it and send it again.
Set up Send it again on Sails. When someone says they never got it, find the file and send it again. Use Files, Mail, Slack. Ask me anything you need before you start.
Clients
When you are late
Running late
You are still on the last job. Someone is waiting. The text has to go out now.
Set up Running late on Sails. Send a running-late note with a new time and log it on the job. Use Mail, Slack, Records. Ask me anything you need before you start.
Delay notice
The part is late. The weather turned. They should hear it from you, not from silence.
Set up Delay notice on Sails. When a job slips, tell the client, and update the board. Use Mail, Records, Files. Ask me anything you need before you start.
Clients
Near the end of a job
Punch list
The job is almost done. The leftover items live in your head until they become a fight.
Set up Punch list on Sails. Keep a punch list on the job, share it, and mark items done as we finish them. Use Records, Files, Sites. Ask me anything you need before you start.
Clients
After a job closes
Thank-you note
The job is done. You meant to say thanks. It is now two weeks later.
Set up Thank-you note on Sails. After a job closes, send a thank-you, or hold it for me. Use Mail, Records, Jobs. Ask me anything you need before you start.
Operations
When voicemail piles up
Voicemail dump
Four voicemails from the drive over. None of them are a job yet. All of them will be if you forget.
Set up Voicemail dump on Sails. Turn these voicemails into a list with a next step, and flag what needs me. Use Records, Mail, Jobs. Ask me anything you need before you start.
Operations
When a call comes in
Who called
You were on a roof. Someone called. You will hear about it at dinner if it gets lost.
Set up Who called on Sails. Log who called, what they needed, and the next step, so I do not hear about it later. Use Records, Slack, Mail. Ask me anything you need before you start.
Operations
Over the weekend, then Monday
Saturday inquiry
They wrote Saturday at 9pm. Monday morning you are already behind.
Set up Saturday inquiry on Sails. Catch weekend inquiries, put them on the board, and have a Monday reply ready. Use Mail, Records, Jobs, Sites. Ask me anything you need before you start.
Operations
When weather kills the day
Weather delay
It rained. Tomorrow's jobs cannot happen. Everyone still thinks they are on.
Set up Weather delay on Sails. When weather kills the day, tell the clients and move the jobs on the board. Use Mail, Records, Jobs, Slack. Ask me anything you need before you start.
Operations
Until the part lands
Parts on order
You cannot finish until the part lands. Nobody is watching the tracking but you.
Set up Parts on order on Sails. Watch parts on order, tell the client when something changes, and flag me when it arrives. Use Records, Mail, Jobs. Ask me anything you need before you start.
Operations
When someone asks
Cert of insurance
The HOA wants a cert. It is in email somewhere. The job is on hold until you find it.
Set up Cert of insurance on Sails. When someone asks for a cert of insurance, find it, send it, and keep a copy on the job. Use Files, Mail, Records. Ask me anything you need before you start.
W-9 request
Accounting asked for a W-9. You have sent this file fourteen times.
Set up W-9 request on Sails. When someone asks for a W-9, find it, send it, and note who got it. Use Files, Mail, Records. Ask me anything you need before you start.
Money
When a partial payment lands
Partial payment
They paid some of it. The rest is still out. The board still says unpaid.
Set up Partial payment on Sails. When a partial payment lands, record it, show what is left, and draft the remainder note. Use Records, Mail, Jobs. Ask me anything you need before you start.
Team
When the plan changes
Tell the team
You told one person in the van. The rest of the shop still has the old plan.
Set up Tell the team on Sails. When the plan changes, write it down, tell the team, and put it where they can open it. Use Slack, Files, People, Records. Ask me anything you need before you start.
Team
When someone calls out
Sick-day cover
Someone called out. The jobs are still on the board. You are the one who reshuffles in the driveway.
Set up Sick-day cover on Sails. When someone calls out, reshuffle the jobs and tell anyone whose time changed. Use Records, People, Mail, Slack. Ask me anything you need before you start.